Salary: 35000 - £37000/annum
Category: IT
Job Type: Permanent
Job Location: Milton Keynes, Buckinghamshire
Posted on: 12/02/2010

Technical Lead/ Operations Lead



Our client based in Milton Keynes is currently looking for a Technical Lead. The Technical Lead will work in a dynamic team responsible for operations support for our client, International voice and data customers. The employee will be responsible for operations of the customer networks managed by the SIC/SCC in accordance with contractual SLA`s, OLA`s and budgets. Co-ordinate and support activities within the live/operational cycle of the various networks managed by the SIC/SCC to ensure the highest level of customer satisfaction in a 24/7 environment

Act as single point of contact and Subject Matter Expert for key accounts

Provide Lead Incident Management function for key accounts (on-call as required)

Provide technical and business support to Service Delivery and key account customers

Liaison with in-country Operating Companies

Maintain current situation awareness (all incidents/tickets) for key accounts

Support implementation, moves, adds and change process of new services for key accounts

Incident, Problem, Change and Escalation point for key accounts

Review and update working processes and procedures for key accounts

Provide effective procedure update training to SIC/SCC Analysts as and when required

Management Support

Quality Reporting



WORK EXPERIENCE REQUIREMENTS:

A thorough understanding of the UK and global markets.

Excellent telecommunications knowledge with commercial and technical background and an understanding of how they are applied in business

Experience with multinational companies

Strong track record of achievements

At least 5 years technical/telecommunications network operations background

Experience in a sales environment with customer contact

Experience in project work leadership



TECHNICAL REQUIREMENTS:

Excellent communication - written, verbal and presentation skills

Very good analytical skills

Negotiation skills

Confidence and presence to deal with customers, suppliers and colleagues at high level

Experience of product specific designs utilising IP, IP VPN MPLS, ATM, Frame Relay, X.25, xDSL, Voice, VoIP, wLAN

Good working knowledge of LAN/WAN technologies utilising SDH, PDH, DWDM, IP, Voice technologies such as CISCO, LUCENT, ERICSSON, NORTEL etc.

Good working knowledge of network management tool sets e.g. HP Openview, Spectrum etc.

Proactive individual

Ability to define and meet deadlines and targets

Very good team player



EDUCATION/PROFESSIONAL QUALIFICATIONS REQUIRED:

CCNP or CCIP with Specialisations or other vendor certifications



Please apply for details

Job Reference: 113414717
Contact Details: Clearwater People Solutions